Billing

velixir is metered by usage and billed against a prepaid balance. There's no monthly subscription; you add credit and the platform draws against it every hour.

Where the money goes

Resources are billed hourly, at the plan's monthly price divided by 730:

  • Apps - per replica × the replica's plan rate. Apps on the Free plan cost nothing.
  • Databases - per database, per the plan's hourly rate. HA databases bill both instances.
  • Caches - same model.
  • High availability - standby replicas bill at their plan's rate while HA is on.
  • Warm-standby slots - billed at a small flat rate per slot per month while running. Pausable.
  • Volumes - €0.15 per GB a month on the volume's limit, and €0.05 per GB a month on the snapshots it keeps. See Volumes.

Charges are in whole cents, and anything under a cent carries over to the next hour, so a month of any plan comes to its monthly price. A small plan (a Hobby app is under half a cent an hour) shows a charge every few hours rather than every hour.

Bandwidth is unmetered: there are no egress fees and no per-GB data-transfer meter, so inbound and outbound traffic are both free of usage charges. There's a soft fair-use guideline of around 10 TB of outbound per app per month, there to keep one workload from crowding out shared capacity, not to bill you. It isn't a charge, and we'll reach out before fair use ever affects you. See Limits and fair use.

Free credit

  • €3.49 starter credit on every new account, no card needed. That's about a month of a Hobby app.
  • €14.99 first-month credit when you add your first card, in place of the starter credit (once per card). Enough for a Starter app, a Postgres database, and a Valkey cache for a month.

Both expire 30 days after they're granted. Separately, the Free plan runs one app per team at no cost at all.

Adding credit

Billing → Add credit. We use Stripe - your card details never touch velixir servers. Top-ups are non-refundable but never expire.

  • Auto top-up adds credit from your card when the balance runs low, so your apps never pause for lack of credit.
  • Monthly spend limit watches what a month's usage costs. By default it only alerts: we email you at 80% and 100% of the limit and stop auto top-up once it's reached, while everything keeps running on your existing balance. Tick Hard cap to also pause your apps when the limit is reached; they start again when you raise or remove the limit, or when the next month begins. A hard cap pauses apps only: databases, caches and volumes keep running and keep billing, so your data stays available.

Without a card a team can run one app, one database, and one cache. With a card it's ten of each (ask support if you need more). Business plans and above need a card on file.

When credit runs out

  1. We email the team owner when the balance drops below €5, again below €1, and when it runs out.
  2. 24 hours after it runs out, your apps are paused. Nothing is deleted yet.
  3. Add credit within the next 7 days and everything resumes.
  4. If the balance is still unpaid 7 days after the pause, the team is permanently deleted, along with its apps, volumes, databases, and caches. A final warning goes out a day before.

Auto top-up is the easy way to never get here.

Who can change billing

Only Owners and Admins can add credit, manage the card, or change roles. Members see the billing dashboard read-only - useful for "how much credit have we got left?" without giving them card access.

Invoices

velixir issues an invoice for every top-up, and a credit note for any refund, as PDFs you can download from Billing → Invoices.